Wallet Terms

How the Syed's Library wallet works: closed-loop, for library use only, no transfers or cash-out, and refundable to your original payment source.

1. What the wallet is

The wallet is a prepaid balance you add money to and spend on Syed's Library's own goods and services. It is a closed system instrument: it can be used only with us, for our books, weekly charges, plans and passes, late or damage fees and printing or similar library services.

2. What you cannot do

• You cannot transfer wallet money to another person or another wallet.
• You cannot withdraw it as cash or move it to a bank account, except through the refund process below.
• You cannot use it to pay anyone other than Syed's Library.
• The wallet earns no interest.

3. Adding money

• You add money through Razorpay (UPI, cards or net banking). The minimum is shown on the Wallet page and the maximum is ₹50,000 per recharge.
• Your wallet is credited when Razorpay confirms the payment. If money is deducted but not credited, it is credited automatically once confirmed or refunded to you by Razorpay.
• You accept these Wallet Terms each time you recharge.

4. Bonus credit

Larger recharges may earn bonus credit. Bonus credit is promotional: it can be spent like the rest of the wallet but it cannot be refunded, and any unspent bonus expires when you close your account. When you spend from the wallet, bonus credit is used before the money you paid.

5. Charges and the minimum balance

• Each Monday at 12:00 AM the weekly charge for every book you hold is deducted automatically.
• You must keep a minimum balance for the books you hold: the amount per book is shown on the website (currently one deposit per book). It is your own money and stays in your wallet; it is not a fee.
• If a charge is larger than your balance, your balance can go below zero. That amount is owed to the library and is taken from your next recharge.
• What happens if your balance stays below the minimum is set out in the Warning & Blocking Policy. We never forfeit your wallet balance.

6. Getting your money back

You can close your account at any time once you have returned your books and have no dues. The unspent money you paid is refunded to the original payment source, meaning the same card, UPI ID or bank account you used to add it, normally within 5 to 7 working days of closure (your bank may take longer to show it). If you added money through several payments, each is refunded to its own source.

Money the library credited to you at the counter was not paid through Razorpay, so our team pays that part out to you directly. Bonus credit is not refunded.

7. Our right to act

We may refuse or reverse a recharge that we reasonably believe is fraudulent or in error, and we may freeze the wallet while we investigate. We will tell you why and return any money that is rightfully yours.