Refund & Cancellation Policy

How to close your account and get your unspent wallet money back, what is refundable and how long it takes.

1. Closing your account

• Go to Profile > Close account. You must have returned all books and have no dues.
• We close the account and start the refund immediately. You are signed out.

2. What is refunded

• All unspent money you paid into the wallet: refunded to the original payment source (same card, UPI ID or bank account).
• Money credited at the library counter: paid out to you directly by our team.

3. What is not refunded

• Bonus credit (promotional).
• Weekly charges for the time you held a book.
• Plan and pass fees once the plan is active, unless the law requires otherwise or we cancelled the plan.

4. Timelines

We initiate the refund the moment you close your account. Razorpay and your bank usually take 5 to 7 working days to show it. If it has not arrived after 10 working days, contact us with your registered email and we will trace it.

5. Failed or duplicate payments

If a payment was deducted but your wallet was not credited, it is credited automatically once Razorpay confirms it, or Razorpay reverses it to your source (usually within 5 to 7 working days). Contact us if neither happens.